This product ships FREE within 18-20 weeks

Many of the products we offer are customizable, with cushions that are made-to-order. As a result, some of the manufacturers we sell do not accept returns of these items (except in the case of incorrect or defective items).

For those manufacturers that accept NON DAMAGED returns, the following information applies. All returns must be in original packaging and be received in original, new and re-stockable condition in order to receive a refund less return shipping charges and a maximum 15% factory re-stocking fee if applicable. Please contact us at for details.

After we receive and inspect your return, we will refund the credit card used for the purchase less return shipping fees and factory re-stocking fees if applicable. We never keep your credit card information on file so you will receive a call from one of our Customer Service Experts to process your refund.

Return shipping charges and factory re-stocking fees are not refundable (except in the case of incorrect or defective items). Shipping charges and factory re-stocking fees will be deducted from the total refund amount. Due to shipping costs, we cannot offer any refunds or exchanges for orders delivered beyond the continental USA.

When your order arrives, be sure to inspect it to ensure that you received the correct products and that they were not damaged during transit. If you notice damages, be sure to note the damages with the delivery driver before you sign for it and contact our customer service department immediately. Although we experience very little concealed damages, we recommend (for large truck LTL deliveries) that you sign the delivery receipt notating "Pending Inspection". If you experience concealed damage, notating this for future reference will assist us with your claim process.

We know that sometimes it's not possible to notice all discrepancies before unpacking everything, long after the carrier has left. In such a case, please contact our Customer Service Experts within 14 Days of delivery and they will be happy to address the situation.

In all cases of damaged and incorrect shipments, we will gladly replace the item and the cost of shipping the item back to us for exchange.

After contacting us to process a return and get you a Return Merchandise Authorization (RMA) number, you will need to prepare your item for shipment. Please repack the item to be returned securely in the original packaging. Please write your RMA number in large characters on the outside of the box. Make sure the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged.

Our Customer Service Experts will arrange to have the item picked up from your home. No need to take the item and have it shipped yourself; we'll take care of the legwork. Remember that return shipping charges and factory restocking fees (if applicable) are not refundable (except in the case of incorrect or defective items).

Lloyd/Flanders Loom Wicker & Hand Woven Vinyl Wicker

What is Covered?
This 3-year limited warranty for residential installation covers all defects in workmanship or materials of the Lloyd/Flanders product. A separate 1 year warranty applies to our fabrics/cushions and granite/natural slate travertine tables. Please see your authorized Lloyd/Flanders dealer for more information.

How long does the warranty last?
This warranty remains in force for three years from the date of purchase. Any indication of abnormal or abusive use of the furniture will void this warranty. Lloyd/Flanders’ warranty does not cover freeze damage within the frames. It is very important you do NOT store your furniture upside down as it will allow water into the frames.

What will we do to correct problems?
Lloyd/Flanders will repair or, at our option, replace any part of the product or the entire product if it is defective in material or workmanship. Repair or replacement will be made at no cost to you. Lloyd/Flanders will pay the freight to and from the factory during the first three years of ownership. We may require inspection by a factory representative prior to any repairs or replacement. For additional information regarding this warranty please contact your authorized Lloyd/Flanders dealer.

How does state law relate to this warranty?
This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.