98% of customers would recommend WickerCentral.com to a friend.
Your website is nicely organized, great FAQ section and what appears to be fair prices. We received our patio set within 1 week, and the umbrella the following week. So far we are thrilled with the quality and comfort. Great customer service and great products! Doesn't get much better than that.
Great product! Beautiful look will enhance our small patio area! Loved the ease of ordering! Would recommend to anyone who is looking for a quality product.
This my second time ordering from Wicker Central. We ordered the Lexington Patio set 1 year ago. It is a very nice set. We are very happy with it and are looking forward to the same quality in these covers....
Items were exactly as advertised and less expensive than items for sale in local stores. The choices available were great and enabled us to select the proper color of the wicker set.
Good online site. Easy to navigate, easy to order. And great choice of products.
I have only positive things to say about Wicker Central. They were so helpful when I needed to match one cushion that had been damaged by a squirrel. I did not have the fabric name and so they went out of their way to help me figure out just which fabric I had, then they double checked the cushion dimensions (the original brochure from the furniture company had the wrong measurements). I ended up with a perfectly matched cushion in a reasonable time. These folks were not only helpful but friendly and they kept me informed all during this process. Amazing, amazing customer service.
We just received our wicker patio furniture and we wanted to let you know how happy we are. The furniture is high quality, perfect condition, and even more beautiful than it looks on your website. Delivery was right on time. Assembly was very easy. Everything exceeded our expectations.
Just want to let you know how happy I am with my purchase (chair and love seat covers) but more importantly, how satisfied I am with your customer service. Scott was fantastic, responded to my email questions accurately and timely. The thank you note he sent was an very nice touch. I've worked in the retail industry for 30 years and your customer service is one of the very best, keep up the great work. Because of Scott's attentiveness and excellent service I will be a repeat customer and will pass the word on to all my friends and family.
I feel your employee went well over and beyond in making sure I was satisfied with a product that you do sell. She was considerate of my frustration, made sure a replacement was sent and that I was completely satisfied with the chair. Should I have a need to purchase furniture in the future I will certainly make contact with you.
I love the furniture -- but most of all I want to compliment you for the process. Scott couldn't have been more helpful. This was a complicated order, with custom fabric, and it was handled perfectly.
We could not find the product we wanted in Canada at the price we wanted to pay. We got a beautiful melrose semicircular dining and lounge set in a beautiful rust fabric and a cantilever umbrella. Beautiful, comfortable and well made. Our experience was just great. Really You don't encounter service like that everyday. We bought this set to furnish a condo we are renting out as a vacation rental in Victoria, Bc Canada. This set expands the living space beautifully and the set overlooks a Zen garden. The cushions are very comfortable and the style is sophisticated and urban. We are so delighted!
I looked at numerous web sites for a wicker settee glider. Why I decided on this particular item was all of the many great reviews customers had posted. (As some of the other web site reviews were not very good on others settees that I was looking at.) I then called and talked to a salesman and he again verified the exact same description of this item. This was a great undertaking as I live in Ohio and the item was going to be shipped to Virginia. The item was received in less than a week after being ordered and well packaged. The purchase and delivery went exactly as planned and everyone was very helpful.
Great site. Has so much information on what you need or want to know. I had my reservations about ordering on line, but I couldn't be happier with my purchase & how smoothly it went. I give credit to the wonderful website that Wicker Central has. My Tortuga Outdoor Lexington Wicker 6 Piece Deep Seating Sofa Set is better then even I expected. It is absolutely gorgeous & very well made. Even the freight company that delivered my furniture was terrific. I would recommend this to anyone looking for a beautiful porch/patio set. I will be using Wicker Central again.
Easy to find the products we're looking for. We love the quality and comfort of the chairs & ottomans that we've already purchased. Wicker Central is great about keeping us up-to-date on our order processing & delivery.
THIS is outstanding customer service. Your brief follow-up email touched on everything I believe to be the basis of a true, customer-oriented company. Bravo!
This is my third order from Wicker Central, and I often tell friends what a rare organization you folks have created, with beautiful products — and an equally beautiful approach to customer service.
Good afternoon John, I just wanted to drop a little note to say thank you so much for the wonderful service I received today from one of your representatives, Josh. Not only did he answer all of my many queries about the NCI Port Royal Sofa which I am considering purchasing for our verandah, but he was courteous and exceptionally prompt in his responses and calculations. I fully expected, being in Canada that he would have to get back to me, as is often the case with non-domestic shipments and calculations for duty,frt,brokerage, etc. He kindly volunteered to send samples of any of the Sunbrella fabrics in the colour scheme I am seeking, to help with my decision.
Josh is an asset to your organization! Thanks much and a good day to you.
I like the furniture very well though I think it is exceptionally expensive (especially the rocker). The Customer Service is EXCELLENT!
My son received the white wicker sette and they love it!!! The service was great and we highly recommend your company!!!
Nice to have the samples and a personal follow up email from customer service.
Product was easy to find. Great that you have this site! I wish I had not waited so long to replace cushions. Your product is top of the line! Thank you
We are so pleased with everything we have ordered from Wicker Central. Everything was packaged excellently, nothing was damaged,I just can't stop looking at my patio. I would highly recommend Wicker Central.
Easy shopping. Would have liked to see the exact cushion we wanted on the amber color chair. Maybe this can be addressed for future purchases.
Absolutely love my wicker set. The quality is superior. I am extremely satisfied and will recommend to friends.
so far so good, call center provided good guidance as well. Can't wait to see the items here! Thank you for everything. Our furniture was delivered today and we are thrilled. All the pieces are well made, they look beautiful, and we appreciate all the assistance you provided in making our choices. You should be proud of your company and I am glad we did business with you. Thank you again.
Excellent value. A very comfortable and attractive white rocker. My front porch is very inviting to all now.
I was going to purchase this table from a local store, but they told me it would be a 6 week delivery time, and $50.00 more than Wicker Central's price. So needless to say Wicker Central got my business. I had never purchased from Wicker Central before, but couldn't be happier with the product, price, and especially the delivery. Table was shipped within 1 week from ordering. Absolutely love the table and it goes with my other wicker furniture on the screen porch. Thanks Wicker Central.
Customer service has been GREAT! I received a product that was damaged during shipping, and you replaced it right away without any hassle. The lady on the phone was very nice and very professional. She followed up with phone calls and emails while she worked with the manufacturer, and she kept me informed in a timely manner so that I didn't have to worry. Oh, and by the way, I LOVE my furniture! Beautiful, top quality, absolutely worth the price! I will definitely buy from you again! Excellent purchase!
Excellent product and shipping packaging was great. Set arrived in excellent condition and am very happy with the overall experience and outdoor set. Great quality product!!!
Nice easy website. I was already helped by Scott Simpson regarding my order issues. He was very helpful in providing good customer service. I would buy again from wickercentral.com.
Found a matching piece, for a set I have. SO happy to get a good price, and free shipping! Thanks!
Excellent shopping experience and the products we ordered are excellent in quality. Shipping was within the stated time and received quickly. Everything was in excellent condition when we received it however I would recommend a slightly heavier pallet as the one ours was shipped on had broken in the middle and let one of the plastic ends on one of the legs rub off.
from a non-computer person, you made this foolproof. Thanks.
After quite a bit of searching I found exactly what I was looking for at Wicker Central. The price was competitive and the product quality probably above most of the others I found. It was packaged very well to prevent damages and shipped quicker than I expected. UPS delivered and helped me unpack and inspect! We are VERY happy with our purchase.
I had a live chat with a very nice person who answered all my questions. I also talked on phone with another man who was very helpful. I was quite impressed with the products on your website. Yesterday, I received a thank you note from Rebecca for purchasing from Wicker Central. I don't think that has ever happened before - and you can be assured I would definitely recommend Wicker Central to any friend who could use wicker furniture. Again, thanks! Sue
Quick & Easy Had a question on shipping called and customer services responded back with answers in a very timely manner.
Bought a middle section to add to our existing sectional. Perfect addition. Sunbrella Barely
faded at all from two summers ago.
It would be nice if you could order a senior discount. When you get old, sick and have nothing but time! A swing finally makes sense! My husband has Parkinson's and I look forward to his comfort in this nice swing.
We just received our order yesterday and so far we are very happy with the quality of the chairs and end table as well as the cushions. Our only issue with the entire order was with delivery. UPS stated our order would arrive on Monday, we waited all day and called UPS on Tues they determined that the order was still in rout to them and that a appointment would have to be made which was made and kept however the box looked like it had been abused the entire time. To our amazement the items were not damaged. All in all love the product!
I appreciated receiving swatches. It influenced my decision. The two persons who communicated with me were very polite and pleasant.